01382 641 200 (UK)


Do you offer free delivery?

We offer free delivery to some European destinations, but please note that only current (not discontinued) products count towards free shipping totals. Details of destinations for which we offer free delivery and their relevant thresholds may be seen in the table below. Orders qualifying for free delivery will be sent either by our standard shipping method (Parcelforce 48 for UK orders, Parcelforce Euro Priority Business for European destinations) or via our economy service (MyHermes), depending on the weight of the parcel.

Destination Free Delivery Threshold
Mainland UK (excl. Scottish Highlands) £100
Scottish Highlands & Islands £200
Northern Ireland £200
Isle of Man £200
Scilly Isles £200
Jersey, Guernsey £200
Belgium £200
Denmark £200
France £200
Germany £200
Ireland £200
Luxembourg £200
Monaco £200
Netherlands £200

How will you ship my order?

You will be able to chose your preferred delivery method during checkout. Please note that not all services are available at all weights.

UK orders are shipped via Parcelforce 24/48, Saturday Parcelforce delivery carries a surcharge, Royal Mail 1st/2nd Class, or via myHermes. Orders to the rest of Europe, the USA, Canada, Japan and Australia/New Zealand are sent via Royal Mail International Standard, Parcelforce Euro Priority Business or Parcelforce Global Priority, depending on the destination and the weight of the parcel(s).

How long will delivery take?

The following table indicates delivery estimates, from the date of dispatch.

myHermes 3 to 7 days
Royal Mail 1st Class Usually next working day
Royal Mail 2nd Class Usually 2 working days
Parcelforce 24 Next working day
Parcelforce 48 2 working days
Parcelforce Euro Priority Business Usually 2 to 3 working days
Parcelforce Global Priority Usually 2 to 3 working days
Royal Mail International Standard (Airmail) 3 to 5 working days
USA / Canada
Parcelforce Global Priority From 3 working days
Royal Mail International Standard (Airmail) 5 to 7 working days
Rest of the World
Parcelforce Global Priority From 3 working days
Royal Mail International Standard (Airmail) 5 to 7 working days

How quickly will you dispatch my order?

Where all items are in stock, orders will usually ship within one to two working days. In the case that items need to be back-ordered from from the manufacturer, delivery estimates will be displayed next to the products in question.

I hope my order arrives safely, do you pack it well?

Your parcel will be expertly packed to ensure its safe delivery to you.

Do your shipping rates cover import duties?

No, import duties are solely the responsibility of the purchaser. Certain import duties may apply for orders shipped outside the European Union. We would advise you to contact your local authorities for further information.

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