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Customer Feedback

I just wanted to say thank you very much for a brilliant service. I recently received a few pieces of Evesham Vale china as replacement items for my mum's set, as a present for her for Christmas. The condition of the china was excellent, it was very carefully packed and received quickly - I'm so happy with the service you provided.

I just wanted to write and let you know what a fantastic experience I have had shopping with yourselves. I must admit I was apprehensive about buying a China tea set on line because there is so much that could go wrong. I recieved amazing customer service there was a couple of items you didn't have in stock so you called me straight away to let me know that you would get them out to me as soon as possible. When I recieved the first parcel I was worried about breakages but they were packed perfectly all got here in one piece. I have had an email regarding the second parcel is on its way but I'm not worried this time. And may I add the parcel was traveling from Scotland to Peterborough in Cambridgeshire. Amazing.

Just a note to thank you for the prompt delivery, of my Wedgwood Edme crockery order, in perfect condition. The items were exactly as described on your website, and packed very safely. Many thanks.

I received the package today. Very well packed and there were no casualties. Thank you.

I couldn’t be happier with the whole transaction. I will not hesitate to come back should I need more china, and I will not hesitate to recommend Matching China to any friends who are seeking china.

I would like to let you know how pleased I am to receive my order of 3rd May this morning - will o'the wisp plate so very well packaged. I bought this service many years ago and sadly dropped the plate recently so was delighted to find a replacement. Thank you very much.

Thank you very much for my order, which arrived safely a week ago. The china was in excellent condition (looking like new, actually) and was extremely well packed. I really appreciated the fact that you used biodegradable cornstarch “peanuts” in the carton, rather than expanded polystyrene. If I need anything else, I will come to you first of all.

I managed to break a side plate that a friend had loaned me and although she said it was just an old plate and not to worry I was anxious to try and find a replacement. She mentioned that it had originally come from BHS and by looking online I found out it was from their Lincoln collection. I ordered the plate from your website which was very easy and reasonably priced. It arrived today just three days after I had ordered it all carefully packaged up. It was classed as in ‘good’ condition but it looks like new to me. So from a delighted customer a huge thank you, I can now face my friend again with a replacement plate!

Thank you for your confirmation and very quick service! Today the items have been delivered in very good order, everything was very well taken care of!
We are very happy with our Wedgwood Amherst plates and bowls.

Thanks again, and if we ever need more china, your company will be the first we will turn to!

I just received my order (Wedgwood two tea cups leigh, and two saucers Wild Strawberry). I want to thank you. I got them safely and very quickly. I'll buy again from you.

Friendly regards to you and to Scotland from Crete.

I have just now taken delivery of my order for the Royal Doulton bowls and thought it only polite to congratulate you on the quality of the protective packaging, it could have been dropped from a very great height with no risk of damage.

In addition the quality of the items really does match the description you put on them, it is difficult to imagine that they, being used before, could be any better. Our dinner set is now up to strength, providing that only a few of the family turn up at a time.

You have however presented me with a bit of a problem in that the quality of the items just received rather puts our old china in the shade it having been in use on a daily basis for almost 40 years, who said bone china was expensive?

Thank you so much for your excellent service.

Just wanted to say how delighted I was with the Royal Doulton Winderemere china that I purchased from you recently. The items were in excellent condition at a very competetive price.

They were packed extremely well and arrived safely via My Hermes (who are very reliable in my experience).

Thank you for your prompt service and sorting out my little ordering error as well.

Just to let you know that the plate I bought from you has arrived safely. Thanks for the speedy service and very effective packaging.

Many thanks for such efficient service. My Wedgwood sugar bowl, Order No. 32517, arrived safely. Much to my delight, our dinner service is once again complete.

Yesterday we received the plates and I would like to congratulate your excellent and quick service, the plates are in impeccable condition as the packing is very well done.

Thank you for the delivery received. I had given up all hope of finding more of the "Lincoln" plates with B.H.S. closing and will keep your card and am very pleased with your excellent service!

I am just writing to thank you for an outstanding service.

I never thought in a million years that I would be able to find additional Denby Juice Dinner Plates [Lemon] in such good condition. They arrived quickly and they were superbly packed.

Many thanks for all did to make my recent purchase such a smooth and enjoyable transaction.

Everyone that I came into contact with was so efficient, Isobel was really helpful, your communications were excellent but the icing on the cake was not only the speed with which you found the items I wanted but also the amazing quality of the packaging you used to ensure the items arrived in excellent condition. It is years since I have been as impressed with an internet purchase – very many congratulations. You have made a customer for life.

I would just like to commend you on a fast hassle free transaction. My Royal Doulton Jack arrived today safe and sound, and I would not hesitate to use and recommend your company to my friends.​

I received your delivery this morning & wanted to say thank you so much for your outstanding service. Not only for your email re P&P but for the way it was packaged too & the products are superb!

The parcel arrived at 11.00am this morning safe and sound and so very well packed. We have never received before such a good service and delivery from 100's of miles away. I am very pleased with the condition with my purchase and will be using them most days.

Just to let you know that order arrived safely, thank you very much. I also wish to say that your service is second to none. My order was quickly and safely executed and I received goods within two days from order date. That is fantastic - thank you again for your efficiency. I will certainly recommend your company to anyone requiring the service you offer.

Thank you so much for the way you handled my order. This is customer service as it really should be. Ordering online was easy, the delivery arrived promptly and was very well packed. Unfortunately one item had a manufacturing fault and this you immediately replaced without question. Having had a bad experience with a major online retailer recently whose customer service was appalling, it was refreshing to be served so professionally by your company. Believe me, I am the first to complain about bad service so please take this as high praise indeed.

Just wanted to let you know how pleased I am with the whole process of ordering and receiving some plates and dishes from you. Ordering was very easy, you confirmed that the order was on its way and it arrived, beautifully packed, with no problem, exactly when you said it would. There are lots of companies out there that would do well to pick up your methods! Very many thanks.

The two Spode Chinese Rose dinner plates arrived safely. Very pleased with my purchase which was well described and excellently packaged. Thank you.

Just a quick email to say how impressed I have been with the service you provide. I have today received the china I ordered, and the whole experience from ordering, to the telephone call informing me of their arrival at your premises, and to their despatch and receipt by myself has been an exercise in how these things should work.

I just wanted to say thank you for the excellent and prompt service that your company provided to me last week to help with get the replacement china that I was looking for. We received the goods on Monday and my parents were over the moon with them.

Thanks so much, the china arrived today to the front door in one piece. I am so amazed that it has come all the way from Scotland in such a short time. The service is fantastic and I would recommend it to anyone.

The packaging was so fantastic, and the service your company provided us with could not have been better. Well done to everyone at Matching China. We will certainly be recommending your business to everyone we know in the market for replacement china pieces.

Received the cups first thing this morning - what excellent service. They were very well packed and looked as good as new so we were really delighted!

This order arrived promptly and VERY well packed - we are delighted and will certainly recommend you to friends and family

I am sending you this note to say how impressed I was to receive the salt and pepper so soon. They are in such good condition too. I am most impressed and would highly recommend your company to other customers.

I received my china order really quickly and I am absolutely delighted with the china and your efficiency.

Absolutely marvellous! Thank you.

I'd just like to thank you for the excellent service I have received from Matching China. I placed my order for a Wedgwood Chartley sugarbowl on Sunday night, and by Tuesday it had arrived, well packaged and in perfect condition. This is all the more impressive in light of the fact that it is Christmas week. I hadn't expected to have the bowl so quickly, but now my mother's coffee service will finally (after more than 15 years!) be complete this Christmas!

Thank you once again for such speedy and efficient service - I have not used a china matching service before, but will recommend you to friends and family in future.

Thank you for the prompt return of call and your pleasant telephone manner, how refreshing to be treated this way, customer service as it should be. Well Done.

Thank you for your kind attention the meticulously packed box arrived this week. My wife and I are delighted with the merchandise. We shall recommend to any of our friends about your excellent attention and service.

Delighted with your service, goods received intact and promptly as promised.

China just received and it is wonderful - thank you for an excellent service and hope we can do business again. I will tell all my friends about you - at my age all our wedding china is missing bits and pieces!

Your business details are filed and I would pass the details of your fast efficient china service onto friends with great pleasure.

Your parcel was waiting for me when I got to work on Thursday morning. I am delighted and was very impressed how well the items had been wrapped.

Many thanks for the Pepper Pot, arrived this morning beautifully packed, what a wonderful service from both yourself and Royal Mail! We are delighted to have found you.

The cup duely arrived today beautifully packed and in mint condition. Thank you so much!

Many thanks for your promptness in posting our sauce boat - we received it today, and are truly delighted with the new addition to our set!

I am delighted that you have sourced these items for me so quickly! Thank you so much for the prompt service; I am really pleased that I will have a full dinner service again!

Just to let you know the plates arrived (in perfect condition!) today. Thanks for your excellent service.

Just to let you know that I received the delivery of 'Regalia' this morning and it was wonderful to know we can now have 8 to dinner! Thank you so much for organising this so efficiently and helpfully.

Thank you very much for the prompt and safe delivery of the two Denby bowls. We are very pleased with them.

What a fantastic service. My bowl arrived this morning and is a perfect and exact match with the bowls from my 12-piece dinner service: a wedding present in 1972! This was the first item I had broken in all that time andI am simply thrilled to bits to have replaced it. Thank you, thank you.

I just wanted to thank you for a really efficient service. I was upset to have broken a plate from my set of Royal Worcester Medici, especially knowing that production ceased a few years ago, but you were able to replace it for me. I placed the order on Sunday, received confirmation of dispatch on Monday and received the plate securely packed by post today, Wednesday. Well done.

Thank you. I have received the package in record time with all items intact. What a great company!

We recently ordered and received a Paragon 'Holyrood' teacup, to replace a cracked one in our set. We are writing to say 'thank you' and to congratulate you on your easy-to-use, very clear website and your speed and efficiency. The teacup was described as in 'excellent condition' but was actually 'as new.' It was brilliantly packed and arrived very speedily. We shall have no hesitation in recommending your company to friends.

What an incredible service you offer. The plate I ordered yesterday afternoon arrived this morning and we are not just down the road but live near Southampton. The parcel was well packed and the plate was just what we needed to replace a broken one. Many thanks and hope we have an opportunity to deal with you again.

I can't remember that I have ever received such good service. Your web site is astonishingly efficient also. Since I ordered the plate during the evening, I was surprised to discover that it had been removed from the site shortly after this, when I tried to show it to my husband. We were both impressed, since we know of friends who have orderd items on the Internet to be told the following day that they were no longer available because the web site was not up to date. Congatulations, and thanks again.

Many thanks for the delivery of this order which arrived safely and in time yesterday: thanks also for your excellent customer service - very impressive.

I just wanted to write and say thank you for a wonderful product and customer service! The set arrived today and I love it. Shopping online is not always this fantastic an experience but it should be.

My order has arrived. Every part of the order was perfect. I was very impressed with the delivery and the packing. Thank you for such an excellent service. I saved for a long time to add enough pieces to my set to have a special family dinner party and I am so grateful for your careful attention to detail, your contact with me to update me on my order and the excellent delivery service.

I just wanted to take this opportunity to thank you for the fantastic service I received from you. I placed an order yesterday morning & the plate arrived safely, in perfect condition, within the last few minutes. I'm so impressed & am hoping that at some point you may be able to help me with the other pieces I need.

I wasn't expecting it to receive it so soon as I only ordered it on Monday. Great website, brilliant service - I will back again and will recommend your site to all my friends.

My sons ordered the vege dish and a couple of cups on the Tuesday and they arrived at my door on the Friday and I live in New Zealand. So I served my veges in my birthday dish at my birthday dinner. My sons couldn't believe it!

Just to let you know the china arrived safely today. Thank you for the excellent packing and service and wonderful real old willow!

Many thanks for the lovely tea plate. The price was very reasonable and the plate in excellent condition. The postage was extremely prompt all in all an excellent service.

I just wanted to drop a note and thank you for the excellent service and high quality china that I ordered from you. I ordered the china as a wedding gift, not only was it delivered very quickly to the bride and groom, you read and acted on my request to include a gift card, you sent the finance receipt to me and the recipients advised me that it was perfectly packed in every way. They had previously ordered some of the same china from a very well known department store and had to send it all back because it looked liked poor seconds. They tell me that every one of the 16 pieces in my order you provided were perfect in every way. We are all very impressed and you certainly have 5 stars from us and a full recommendation to other potential buyers.

Just wanted to say thank you - I was so impressed with your service. I ordered the pieces that I needed on Friday afternoon and they arrived, very securely packaged and in perfect condition this morning (Monday). I ordered online and found the speed of service and quality of packing second to none.

Just wanted to let you know that the plates I ordered for Christmas arrived in Australia in less than one week !! Wow what service !

I want to say a huge thank you for the service I received from yourselves with this order. I placed the order towards the end of November to make up the dinner and tea service I received as a wedding present and a number of items were shown as out of stock- in stock within 6 weeks - so I did not expect to have it all in time for Christmas. Imagine my surprise and delight when I received a phone call at the end of November to say everything was now in stock and the order was to be despatched the following day. The way everything was packed ensured it all arrived intact and the quality is just as described on your website FIRST CLASS. I will certainly be using you again and will recommend you to my friends, your service is second to none, from the ease of using your website, the communication from yourselves during the order processing through to the packing and delivery. Thanks to you I was able to serve dinner on Christmas Eve with my wedding china and it looked really lovely, drawing lots of compliments from my guests.

Having just taken delivery from you of our second small item of replacement Denby ware, we wanted to let you know how impressed we are with your great service, from the ease of use of your web-site to ordering, packaging and delivery. Like the delivery, all first class. It's good to know that good old service still exists.

I just wanted to say a big thank you for the excellent service you gave us. We ordered a Haddon Hall small teapot on Thursday 29th Nov at 3.15pm and it arrived safe and sound Early this morning (Saturday 1st Dec) well done. We are sure to use your company again. People are quick to complain but somehow reluctant to praise, I hope this redresses the balance! (a very satisfied customer)

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