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Terms & Conditions
All sizes quoted in product descriptions are approximate. Photographs on our website are provided to help you to identify the items you need. Please be aware that the colour shown in the photograph may differ slightly from the product’s actual colour.
Formation of Contract
All contracts are subject to Scottish, United Kingdom and European law. We reserve the right to cancel your order, or any portion of your order, in the event that we are unable to supply the items ordered, even if you have received an order confirmation email. Stock quantities indicated on our Web site are provided in good faith but are subject to human error. If we are unable to supply you with goods you have ordered and you have paid for your order, we will provide you with a prompt refund. In the event that goods are advertised at an incorrect price, we reserve the right to cancel the order, even if you have received an order confirmation email.
Fulfillment of Orders Not in Stock at Time of Purchase
Our website displays the availability of each product listed (how many items we have in stock, and whether the product can be ordered even if it isn’t in stock). If the items you order are in stock, we will dispatch them promptly (usually within one working day). In cases where products are not in stock, but can still be ordered, an estimate of delivery times is displayed. Our ability to fulfill these orders depends on our receiving the products from the manufacturer in a timely manner. This sometimes means that we are unable to fulfill such orders within 30 days. By placing an order for items that are listed as not currently in stock, you accept that it may take longer than 30 days to fulfill your order. We will endevour to dispatch your order to you as quickly as we possibly can, and the majority of orders are fulfilled well within 30 days. We will provide you with an estimate of how long it will take to fulfill your order once we have received this information from our suppliers. We will also let you know if the expected delivery times change. Please note that we do not authorize your payment until we have received your items from the relevant supplier. You may cancel you order at any point up until 14 days after the receipt of goods.
Our website gives you the option of viewing prices in multiple currencies, however, our payments system uses Pounds Sterling (GBP) for all transactions. We use mid-market rates from the European Central Bank to perform the currency conversion (and we update these rates daily). However, (if GBP is not your own currency) please be aware that banks use their own conversion rate, and may charge you a one-off fee for a foreign currency transaction. Therefore, all prices quoted in currencies other than Pounds Sterling are approximate.
Full payment is required prior to dispatch unless we agree otherwise in writing. We accept payment by credit/debit card, PayPal, or bank transfer. If payment is not received within 14 days of your order being ready to dispatch, the order will be cancelled.
VAT is added to all items shipped to addresses within the E.U., (unless you are able to provide us with a valid VAT number, in which case we can supply you with a VAT-free invoice). VAT on new items is 20%, whereas there is no VAT on used items. Where an order is shipped outside of the European Union, VAT will not be added to the order total. Prices on our website include any relevant VAT (taking into account the shipping destination specified on the “Shopping Cart” page).
For shipments made to destinations outside of the European Union, import duties may apply. Import duties are solely the responsibility of the purchaser. For further information we recommend that you contact your local authorities.
It is your responsibility to provide us with correct delivery address details; we cannot be held responsibile for non-delivery in cases where incorrect details have been provided. All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages or lost parcels, please notify us within 14 days. We will supply replacements free of charge, or provide a refund if this is not possible.
You may cancel your order prior to shipment, or within 14 days of delivery. Notification of cancellation may be via email, by post, or by telephone. We ask that the goods are returned within 14 days of receipt. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection. When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to you promptly.